2.1 Essential Cookies (Required)

Essential Cookies - Always Active

These cookies are necessary for Kaha Create to work. You cannot disable them because core features won't function without them.

Can I disable essential cookies?

No - they're required for: ✓ Logging in ✓ Watching videos ✓ Using support chat ✓ Basic platform functionality.

Without them, Kaha Create won't work.

▶ Why are video cookies necessary?

We use CloudFront (Amazon's video delivery service) to stream videos securely. These cookies prove you have permission to watch specific content. Without them, anyone could access protected videos. Think of them like a ticket stub—they show you're allowed to be there.

▶ Why are support cookies necessary?

The support widget (Gleap) uses cookies to remember your conversation history and maintain your session when you ask for help. Without these, you'd have to restart your support conversation every time you reload the page.

2.2 Analytics & Marketing Cookies (Optional)

Analytics & Marketing Cookies - Your Choice

These cookies help us understand how people use Kaha Create and identify organisations that might benefit from our services. Individual user data is anonymised—we never track you personally.

Current status: Enabled ✓ | Disabled ✗

Platform Usage (Google Analytics)

• Which features are most popular
• Where people get stuck or confused
• What device types people use (mobile, desktop)
• How long features take to load

Visitor Intelligence (Apollo)

• Which organisations visit our website
• What pages and content they view
• General company information (industry, size, location)
• Engagement patterns over time

What We DON'T Learn

• Individual employee names or personal details
• Your email address (unless you provide it)
• Personal information about you
• Anything that identifies you as an individual

Duration: Up to 2 years

Providers:

• Google Analytics (platform usage)
• Apollo.io (visitor intelligence for B2B marketing)

Your Privacy is Protected

Google Analytics: ✓ Your IP address is anonymised ✓ We can't identify you personally ✓ Data never sold to third parties

Apollo Visitor Intelligence: ✓ Tracks organisation-level activity only ✓ No personal identification unless you provide it (e.g., filling out a form) ✓ Used for B2B sales and marketing only ✓ You can opt out anytime

Learn more:

• Google: policies.google.com/privacy
• Apollo: apollo.io/privacy-policy
• Opt-out: apollo.io/privacy-policy/remove

▶ Why analytics and marketing cookies are optional

Unlike essential cookies that make the platform work, analytics and marketing cookies help us improve and grow Kaha Create. You can use the platform perfectly fine without them.

• Google Analytics helps us prioritise which features to build
• Apollo helps us understand which organisations might benefit from Kaha Create so we can reach out appropriately

We respect your choice either way.

▶ What is visitor intelligence?

Apollo helps us identify which companies (not individuals) visit our website. This is common in B2B software and helps us:

• Understand which industries are interested in Kaha Create
• Reach out to organisations that might benefit from our platform
• Provide relevant information to companies exploring our services

Important: This tracks organisations, not individuals. We don't know who you are personally unless you fill out a form or contact us.

▶ How to disable analytics and marketing cookies

You can disable these cookies three ways:

1. Via Kaha Create Settings: Settings > Privacy > Cookie Preferences > Toggle off Analytics & Marketing
2. Via Cookie Settings page: Click "Cookie Settings" in footer > Toggle off Analytics & Marketing
3. Individual opt-outs: Google Analytics: https://tools.google.com/dlpage/gaoptout • Apollo: https://apollo.io/privacy-policy/remove

6.1 Through Kaha Create

Option 1: Cookie Settings Page

1. Click "Cookie Settings" in the footer
2. Toggle analytics cookies on or off
3. Click "Save Preferences"

Your choices are saved for 1 year.

Go to Cookie Settings →

Option 2: Account Settings

1. Go to Settings > Privacy > Cookie Preferences
2. Choose which cookies to enable
3. Save changes

Your preferences sync across all your devices when you're logged in.

6.2 Through Your Browser

▶ Google Chrome

1. Click three dots (⋮) → Settings
2. Privacy and security → Cookies and other site data
3. Choose your preference

Note: Select "Block third-party cookies" to keep essential cookies while blocking tracking

▶ Mozilla Firefox

1. Click menu (☰) → Settings
2. Privacy & Security → Cookies and Site Data
3. Choose "Delete cookies when Firefox closes" or manage specific sites

▶ Safari

1. Safari menu → Preferences → Privacy
2. Manage website data or block all cookies

Note: Blocking all cookies will prevent Kaha Create from working

▶ Microsoft Edge

1. Settings (⋯) → Cookies and site permissions
2. Manage and delete cookies
3. Choose blocking level

Important

Blocking ALL cookies in your browser will prevent you from using Kaha Create.

We recommend using our Cookie Settings to control optional cookies while keeping essential ones enabled.

7.1 New Zealand / Aotearoa

Privacy Act 2020

Under New Zealand's Privacy Act 2020, you have the right to:

How to exercise your rights:

Email: privacy@kahacreate.com Subject: "Privacy Rights Request" Response time: Within 20 working days

Privacy Commissioner:

Website: privacy.org.nz Phone: 0800 803 909

7.2 European Union

GDPR Rights

If you're in the EU, you have additional rights under GDPR:

Legal basis for cookies:

• Essential cookies: Legitimate interest (platform functionality)
• Analytics & marketing cookies: Your explicit consent

Data transfers: We use Standard Contractual Clauses for EU-NZ transfers

Contact your Data Protection Authority: edpb.europa.eu/about-edpb/board/members

Legal Basis for Marketing Cookies:

When you visit our website, we use visitor intelligence (Apollo) based on your explicit consent. This is different from Apollo's own use of "legitimate interest" for their business contact database.

For EU visitors:

• Marketing cookies are OFF by default (opt-in required)
• You must actively consent before Apollo tracking begins
• You can withdraw consent anytime via Cookie Settings
• Legal basis: Your explicit consent (GDPR Article 6(1)(a))

We do not rely on legitimate interest for visitor tracking because the primary purpose is B2B marketing and sales prospecting.

Profiling Disclosure:

Under GDPR Article 22, we must inform you about automated profiling:

What is profiling?

Apollo visitor intelligence analyses website visit patterns to identify which organisations might benefit from Kaha Create. This helps us understand business interest and reach out appropriately.

Your rights regarding profiling:

• Right to object to profiling for marketing purposes
• Right not to be subject to automated decision-making
• Right to withdraw consent at any time
• Right to human review of any automated decisions

How to object or opt out:

1. Via Kaha Create: Settings > Cookie Preferences > Disable Marketing
2. Via Apollo directly: apollo.io/privacy-policy/remove
3. Email us: privacy@kahacreate.com

Important: Profiling identifies organisations, not individuals. We don't make automated decisions that significantly affect you personally.

7.3 California & International

California (CCPA)

California residents have rights under the CCPA:

✓ Right to know what data we collect ✓ Right to opt out of data "sales" (we don't sell data) ✓ Right to deletion ✓ Right to non-discrimination

We don't sell personal information to anyone, ever.

All Other Regions

Regardless of where you are, we commit to:

• Clear communication about cookie usage
• Easy controls for managing preferences
• No sale of personal data
• Respect for your privacy choices
• Regular policy reviews and updates